Refund policy

Exchanges

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange. You must send proof of damage and proof of purchase. 

To start an exchange, you can contact us at support@memorymagsuk.com. 

Items sent back to us without first requesting an exchange or refund will not be accepted. 

You can always contact us for any exchange questions at support@memorymagsuk.com. 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.